Cancellation policy

Cancellation Policy for SinraShop.com

At SinraShop.com, we aim to provide a smooth and hassle-free shopping experience. Please review our cancellation policy to understand how order cancellations are handled.

1. Order Cancellation by Customer

  • Before Shipment:

    • Customers can cancel their orders before the item is shipped.
    • To cancel, please contact our customer support team immediately at [insert email/contact number] with your order details.
    • Once the cancellation is confirmed, a full refund will be processed within 7-10 business days to the original payment method. If the order was paid using a card, the refund processing time may vary depending on your bank in the UAE.

  • After Shipment:

    • Orders cannot be canceled once they have been shipped. However, you may initiate a return or refund request once the item is delivered, as per our Refund Policy.

2. Order Cancellation by SinraShop.com

SinraShop.com reserves the right to cancel orders under the following circumstances:

  • The item is out of stock.
  • Payment was not successfully processed.
  • Delivery address is incomplete or falls outside our serviceable areas.
  • Any suspicious or fraudulent activity is detected in the transaction.

In such cases, we will notify you via email or phone and issue a full refund. For card payments, the time for the refund to reflect may vary depending on your bank in the UAE.

3. Refunds for Canceled Orders

  • Refunds for canceled orders will be processed via the original payment method.
  • If the order was paid via Cash on Delivery (COD), a refund will be issued as store credit or transferred to your bank account upon request.
  • For card payment orders, please note that the refund time may differ based on your bank's processing policies in the UAE. Allow 7-10 business days for SinraShop.com to process the refund.

4. Non-Cancellable Orders

The following orders cannot be canceled:

  • Custom or personalized items.
  • Orders marked as "final sale" or purchased during special promotions.

Contact Us

If you have any questions or need assistance with cancellations, please reach out to our customer support team:

  • Email: support@sinrashop.com

We appreciate your understanding and are here to ensure your satisfaction with every purchase.

SinraShop.com – Fashion You Can Trust!