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SinraShop.com Customer Terms and Conditions
1. Introduction
Welcome to SinraShop.com, your premier destination for ladies' fashion and accessories. By accessing and using SinraShop.com, you agree to the following terms and conditions. These terms govern your use of our website, your relationship with SinraShop.com, and your purchase of products from sellers on our platform.
2. User Account
Registration: To make a purchase, you may be required to create an account. You must provide accurate and complete information during registration and keep your account details updated.
Account Security: You are responsible for maintaining the confidentiality of your account information, including your password. You agree to accept responsibility for all activities that occur under your account.
3. Product Listings and Descriptions
Accuracy of Information: SinraShop.com strives to provide accurate product descriptions and images. However, we do not guarantee that product descriptions or other content on the website are entirely accurate, complete, reliable, or errorfree. If a product offered by a seller is not as described, your sole remedy is to return it in unused condition.
Stock Availability: Products listed on SinraShop.com are subject to availability. We cannot guarantee that a product you wish to purchase will be available at the time of your order.
4. Pricing and Payment
Product Prices: All prices listed on SinraShop.com are in AED and include VAT where applicable. Prices are subject to change without notice, but such changes will not affect orders that have already been confirmed.
Payment Methods: SinraShop.com accepts various payment methods, including credit/debit cards and cash on delivery. Payments must be made in full at the time of purchase unless you choose the cash on delivery option.
Payment Security: SinraShop.com uses secure payment gateways to process your payment. We do not store your payment information on our servers.
5. Order Processing and Delivery
Order Confirmation: Once you place an order, you will receive an order confirmation email. This email confirms that we have received your order, but it does not guarantee product availability.
Delivery Timeframe: SinraShop.com works with sellers to ensure timely delivery of your orders. Products are generally delivered within 3 days across the UAE. Delivery times are estimates and may vary depending on your location.
Delivery Charges: Delivery charges may apply based on the seller’s terms and the delivery location. Any applicable delivery charges will be displayed at checkout.
6. Returns and Refunds
Return Policy: If you are not satisfied with your purchase, you may return the item within 14 days of receiving it, provided it is unworn, unwashed, and in its original condition with tags intact.
Return Process: To initiate a return, you must contact SinraShop.com’s customer service to obtain a return authorization. Once approved, we will arrange for the item to be picked up at no cost to you.
Refunds: Refunds will be issued to your original payment method within 14 days of the returned item being received and inspected. Refunds will include the full purchase price and any applicable shipping costs paid by you.
7. Product Quality and Liability
Product Quality: SinraShop.com and its sellers strive to provide highquality products. However, we do not guarantee the quality of products sold by individual sellers. Any defective or damaged items should be reported immediately.
Seller Responsibility: The seller is responsible for the quality and condition of the products they sell. SinraShop.com will assist in resolving any issues related to product defects or damages, but we are not liable for the seller’s actions.
8. Customer Conduct
Prohibited Activities: You agree not to use SinraShop.com for any unlawful purpose or any activity that could harm the website or its users. Prohibited activities include, but are not limited to, fraudulent transactions, posting false information, or violating the intellectual property rights of others.
Account Termination: SinraShop.com reserves the right to suspend or terminate your account if you violate these terms and conditions or engage in any prohibited activities.
9. Privacy and Data Protection
Data Collection: SinraShop.com collects personal data to process your orders and improve our services. This data includes your name, contact information, and payment details.
Data Usage: We use your personal data in accordance with our Privacy Policy. SinraShop.com does not sell or share your data with third parties, except as required to process your orders or comply with legal obligations.
Data Security: We implement security measures to protect your personal data from unauthorized access. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Intellectual Property
Ownership: All content on SinraShop.com, including text, images, logos, and graphics, is the property of SinraShop.com or its licensors and is protected by UAE and international copyright laws.
Limited License: You are granted a limited, nonexclusive, and revocable license to access and use the website for personal shopping purposes. You may not copy, reproduce, or distribute any content from SinraShop.com without our prior written consent.
11. Limitation of Liability
No Warranty: SinraShop.com is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the operation of the website or the products sold through it.
Limited Liability: To the fullest extent permitted by law, SinraShop.com shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or purchase of products.
12. Amendments to Terms
SinraShop.com reserves the right to amend these terms and conditions at any time. Any changes will be posted on this page, and your continued use of the website after such changes constitute your acceptance of the new terms.
13. Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from your use of SinraShop.com shall be subject to the exclusive jurisdiction of the courts of the UAE.
By using SinraShop.com, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
